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Support is provided on two levels, Support & Priority Line.
Our company’s philosophy is to provide substantial support to its customers regardless of the hosting services. Effective customer support is our top priority and we try to adapt it periodically to the needs of our customer base.
The quality of technical support is exactly the same at both levels of support. The difference lies solely in the service line where the Priority Line service has a lead.
Requests that are considered critical to the company and relate to the reliability of the service are served as a matter of priority, regardless of the list to which they are assigned. All emails are evaluated upon receipt by the company’s staff, so critical emails take precedence and are served as soon as possible.
Our Care Package is offered through either Care Pack 1 or Care Pack 2 services.
The Care Pack 1 layer includes all the security, management and control services required for the optimised functioning of a server enviroment. In addition we provide email controllers, server mailboxes, forwarders, email filters and general control mechanisms to guarantee the input and output stream of files and data to prevent security breaches. An advanced security layer is applied to ensure the utmost level of encryption protocols, monitoring and cleaning tools.
The package also includes:
4 backups a week for the current month
Maintenance & Security Check-ups
Our Care Package is offered through either Care Pack 1 or Care Pack 2 services.
Care Pack 2 entails everything included in Care Pack 1 plus our top-notch offer regarding security, maintanance, and control. It also includes all the feautures of Care Pack 1 along with addition layers of flexibility, autonomy and security for every management functionality. Usually, medium-to-large businesses prefer this package as it offers a complete overlay of control over the services and tools of a dynamic web structure. That’s the main reason we made the Care Pack 2 available.
The package also includes:
Daily & Weekly Backup (totalling 8 weekly backups) from up to the 3 most recent months
Priority maintenance & Security Check-ups
Optimization tools and practices
